Vinyl Works Canada Privacy Policy

PRIVACY POLICY

Effective Date: October 7, 2026

Vinyl Works Canada (“Vinyl Works Canada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Vinyl Works Canada collects, uses, discloses, protects, and retains personal information when you visit or use www.vinylworkscanada.com(the “Website”), contact us, place an order, request information, or otherwise interact with us.

By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Vinyl Works Canada manufactures and supplies products for above-ground swimming pools, including pool ladders, steps, decks, fencing, and related components.

Vinyl Works Canada is responsible for personal information under its control and has designated responsibility for privacy matters.

Privacy Contact:
Vinyl Works Canada
Website: www.vinylworkscanada.com
Email: cserv@vinylworkscanada.com

2. Personal Information We Collect

“Personal information” generally means information about an identifiable individual.

Depending on how you interact with us, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Company or business name
• Account or login information
• Order and purchase history
• Product and warranty information
• Information you provide when requesting technical support
• Information submitted through contact or quote forms
• Communications you have with us
• Payment-related information necessary to process transactions
• IP address and other technical information associated with your use of the Website
• Information relating to your preferences and interactions with our Website

We do not intentionally collect personal information that is unnecessary for the purposes described in this Privacy Policy.

3. How We Collect Personal Information

We may collect personal information:

• Directly from you when you place an order;
• When you create or use an account;
• When you submit a contact, quote, warranty, or support request;
• When you communicate with us by email, telephone, or other means;
• When you subscribe to communications or marketing;
• Automatically through your use of the Website, including through cookies and similar technologies;
• From service providers involved in processing orders, payments, shipping, or website services; and
• From other sources where permitted by applicable law.

4. How We Use Personal Information

We may use personal information for reasonable and appropriate business purposes, including to:

• Process and fulfill orders;
• Process payments;
• Arrange shipping and delivery;
• Provide quotations and customer service;
• Respond to questions and inquiries;
• Provide warranty and product support;
• Communicate with customers about orders or services;
• Maintain customer accounts;
• Improve our products, services, and Website;
• Detect, prevent, and investigate fraud, unauthorized activity, or security incidents;
• Maintain business and transaction records;
• Meet legal, regulatory, accounting, and tax requirements;
• Send marketing communications where permitted and where appropriate consent has      been obtained; and
• Carry out other purposes that are identified at or before the time information is collected or that are otherwise permitted by law.

We will not use personal information for a new purpose that is materially different from the purpose for which it was originally collected without obtaining additional consent where required.

5. Consent

Where required by applicable privacy law, Vinyl Works Canada will obtain your knowledge and consent before collecting, using, or disclosing your personal information.

Consent may be express or, where legally permitted and appropriate, implied based on the circumstances.

You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice.

If you withdraw consent, we will explain any consequences that may result from doing so. Withdrawal of consent will not affect the lawfulness of processing that occurred before withdrawal.

6. Limiting Collection

We will collect only personal information that is reasonably necessary for the purposes identified in this Privacy Policy or otherwise permitted by law.

We will make reasonable efforts to collect personal information by fair and lawful means.

7. Disclosure of Personal Information

Vinyl Works Canada does not sell or rent customers’ personal information.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business or provide services to you.

These parties may include:

• Payment processors and financial institutions;
• Shipping and delivery companies;
• Website hosting and technology providers;
• E-commerce and online store service providers;
• Email and communications providers;
• Customer service and technical support providers;
• Professional advisers such as accountants, lawyers, or insurers;
• Fraud prevention and security service providers; and
• Government authorities or law enforcement where required or permitted by law.

Third-party service providers may only receive information reasonably necessary for the services they provide. Where appropriate, Vinyl Works Canada takes reasonable steps to require service providers to protect personal information and use it only for authorized purposes.

Vinyl Works Canada remains responsible for personal information under its control even when it is transferred to a third party for processing.

8. Payment Information

When you make a purchase through the Website, payment information may be processed by a third-party payment processor.

Vinyl Works Canada may not directly store complete credit card numbers or other sensitive payment credentials when transactions are processed by a third-party payment provider.

Payment information is subject to the privacy practices and security measures of the applicable payment processor.

9. Cookies and Similar Technologies

The Website may use cookies, pixels, web beacons, analytics tools, and similar technologies.

These technologies may be used to:

• Operate and secure the Website;
• Remember preferences;
• Understand how visitors use the Website;
• Improve Website performance;
• Analyze traffic and usage patterns;
• Maintain shopping-cart or account functionality; and
• Support advertising or marketing activities, where applicable.

You may be able to control or disable cookies through your web browser. Disabling certain cookies may affect the functionality of the Website.

10. Website Analytics

We may use website analytics services to understand how visitors interact with our Website.

Analytics information may include information such as IP address, browser type, device type, referring pages, pages visited, approximate geographic information, and Website usage patterns.

Analytics providers may process information on our behalf and may have their own privacy policies.

11. Marketing Communications

Where permitted by law, we may send you information about our products, services, promotions, or other business updates.

You may unsubscribe from marketing communications at any time by:

• Using the unsubscribe instructions contained in the communication; or
• Contacting us using the information provided below.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping information, warranty information, or responses to customer inquiries.

12. Information About Children

Our Website is intended for general audiences and is not directed specifically toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

13. Retention of Personal Information

Vinyl Works Canada retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, maintain business records, resolve disputes, enforce agreements, and meet legal, accounting, tax, regulatory, or other legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete, or anonymize it, subject to applicable legal and business requirements.

14. Safeguarding Personal Information

Vinyl Works Canada takes reasonable physical, administrative, and technical safeguards appropriate to the sensitivity of the information to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

These safeguards may include:

• Access controls;
• Password protection;
• Secure systems and networks;
• Employee and contractor confidentiality requirements;
• Limiting access to personal information to individuals who require it for legitimate business purposes; and
• Reasonable procedures for identifying and responding to privacy and security incidents.

No method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

15. International Processing

Some service providers used by Vinyl Works Canada may operate outside Canada.

As a result, personal information may be transferred to or processed in another province, territory, country, or jurisdiction where privacy laws may differ from those in Canada.

Where personal information is transferred to a third party for processing, Vinyl Works Canada takes reasonable steps to ensure that the information receives an appropriate level of protection.

Information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law enforcement, or national security authorities in that jurisdiction where permitted by law.

16. Access to Your Personal Information

You may request access to personal information that Vinyl Works Canada holds about you, subject to applicable legal exceptions.

You may also request that inaccurate or incomplete personal information be corrected.

To make a privacy request, contact us using the information provided in the “Contact Us” section below.

We may require sufficient information to verify your identity before processing an access or correction request.

We will respond to requests within the time required by applicable privacy law.

17. Privacy Complaints

If you have a question, concern, or complaint about how Vinyl Works Canada handles your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may contact:

Privacy Officer
Vinyl Works Canada
Email: cserv@vinylworkscanada.com

If you are not satisfied with our response, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

PIPEDA provides individuals with rights concerning the collection, use, disclosure, and access to personal information in applicable commercial activities.

18. Third-Party Websites

Our Website may contain links to websites operated by third parties.

Vinyl Works Canada is not responsible for the privacy practices, security, content, or policies of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

Vinyl Works Canada may update this Privacy Policy from time to time to reflect changes to our business practices, technology, legal requirements, or privacy obligations.

When changes are made, the updated version will be posted on this Website with a revised effective date.

We encourage you to periodically review this Privacy Policy.

20. Contact Us

If you have questions about this Privacy Policy, want to request access to your personal information, request a correction, withdraw consent, or submit a privacy complaint, please contact us:

Vinyl Works Canada
Website: www.vinylworkscanada.com
Email: cserv@vinylworkscanada.com
Phone: 905-353-8008
Address: 8000 Blackburn Pkwy, Niagara Falls, ON L2H 0A6

Last Updated: October 7, 2026